Skills & Competencies for Claims Manager, Senior
Claims Manager, Senior job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Claims Manager, Senior
Manages the operations of an insurance claims department to meet operational, financial, and service requirements.
JOB RESPONSIBILITIES for Claims Manager, Senior
Oversees the intake and processing of insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage. Manages appraisal and examination staff and processes. Assures timely and proper disposition of claims based on policy provisions. Recommends and implements best practices to ensure complete and thorough claim settlements, legal reviews, and investigations following company policies and insurance industry regulations. Determines the value of settlements for escalated claims. Manages negotiations of settlements and administration of claims in litigation.
Claims Manager, Senior SALARY RANGE
BASE 50%
$161,931
TOTAL 50%
$187,965
Job Level
M03
Job Code
FA06000855
Education/Degree
Bachelor's Degree
Reports To
Top Management
Claims Manager, Senior Skills and Competencies List
10 hard skills or competencies (industry competencies) for Claims Manager, Senior
1
Industry Competency –
Insurance Industry
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Cites different types of insurance policies and describes the advantages and disadvantages of each.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Compiles insurance quotes based on customer information and rates for insurance policies.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Applies risk management techniques to minimize financial impacts in insurance services.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Contributes to the development of insurance risk mitigation strategies to drive process improvements.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds claim roadmaps and substantiation plans in compliance with insurance risk management practices.
See 4 More Skill Behaviors
2
Industry Competency –
Insurance Legal and Regulatory Environment
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Cites examples of the legal principles of insurance applicable to multiple types of insurance products.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in assessing regulatory risks to ensure insurance operations meet compliance and regulatory obligations.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Adopts legal and regulatory initiatives to assess possible risks and maintain insurance solvency.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Directs the regulation of insurance products to ensure insurance policy provisions comply with state laws.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds policy and regulatory tools to monitor and assess compliance levels with insurance laws and regulations.
See 4 More Skill Behaviors
3
Claims Manager, Senior
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Claims Manager, Senior
Proficiency Level - 4
5
Competency for -
Claims Manager, Senior
Proficiency Level - 5
11 soft skills or competencies (core competencies) for Claims Manager, Senior
1
Core Competencies –
Standard Operating Procedures (SOP)
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Analyses our business and operations to identify room for improvement on the related standard operating procedures.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Coaches others on the implementation of SOP to reduce errors and improve quality.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds a monitoring system to evaluate the effectiveness of our SOPs.
See 4 More Skill Behaviors
2
Core Competencies –
Budgeting
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Compiles a list of basic issues and risks for conducting our budget processes.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Applies established guidelines for conducting our budgeting processes.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Communicates budget objectives and plans to help identify financial trends and create budget forecasts.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Anticipates organizational income and expenses to make forecasts and develop budget plans.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Adapts relevant industry trends on techniques in financial budgeting in our organization.
See 4 More Skill Behaviors
3
Claims Manager, Senior
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Claims Manager, Senior
Proficiency Level - 4
5
Competency for -
Claims Manager, Senior
Proficiency Level - 5
Summary of Claims Manager, Senior skills and competencies
There are 10 hard skills for Claims Manager, Senior, Insurance Industry, Insurance Legal and Regulatory Environment, Insurance Products, etc.
0 general skills for Claims Manager, Senior.
11 soft skills for Claims Manager, Senior, Standard Operating Procedures (SOP), Budgeting, Risk Management, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Claims Manager, Senior, he or she needs to be skilled in Standard Operating Procedures (SOP), be skilled in Budgeting, and be skilled in Risk Management.
0 general skills for Claims Manager, Senior.
11 soft skills for Claims Manager, Senior, Standard Operating Procedures (SOP), Budgeting, Risk Management, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Claims Manager, Senior, he or she needs to be skilled in Standard Operating Procedures (SOP), be skilled in Budgeting, and be skilled in Risk Management.
It's Easy to Get Started
Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.